When to Contact Us
Your feedback helps keep this website reliable. Please use the contact route published on this website if you notice an incorrect fact, a bonus or payment detail that has changed, a licence reference that no longer matches the regulator's register, a broken link, a display problem, a privacy question or anything that looks like a conflict of interest.
Making Your Report Useful
- Tell us which page and which part of it you mean.
- Copy the sentence or figure you believe is wrong.
- Point us to the evidence, ideally a regulator record or the operator's current terms.
- Let us know the date you checked that evidence.
Privacy When You Write
Only include what is needed to explain the issue. Please never send passwords, card numbers, bank details, screenshots containing account information or copies of identity documents. We do not need them, and sending them creates unnecessary risk.
How We Review Reports
Each message is compared against the evidence supplied and against primary sources we can check independently. Clear factual errors are fixed once confirmed. Comments on editorial judgement, such as how strongly a weakness was criticised, are taken into account but may not change the page. The time needed for verification varies, so we do not give a fixed response time. More about our standards is available in the Editorial Policy.
Account Problems Belong With the Operator
We have no connection to any gambling account and no power over an operator's decisions. For a delayed withdrawal, a verification request, a bonus dispute or account closure, contact the casino through the details on its own website. Keep copies of your messages, transaction confirmations and the terms that applied, and follow the operator's formal complaints procedure, including any external dispute route named in its terms.
Help Is Available
Our contact route is not a crisis line. If gambling is causing you difficulty, the National Gambling Helpline is free on 0808 8020 133, and GamCare provides advice and online chat. You can find further options on our Responsible Gambling page. In an emergency, call the emergency services straight away.